RETURNS ON LRPERCUSION.COM
Purchases made between November 8 and January 6 can be returned for FREE within 60 days from the delivery date. Restrictions apply. See the return policy below.
RETURNING YOUR ORDER TO LRPERCUSION.COM
Contact us via email at fundacionlarosa@lrpercusion.com for precise instructions at each step.
Generally, the package should be sent by courier to José Antonio Mora Garcia, C/ Aluminio, 45 - 28950 Moraleja de Enmedio, Madrid, Spain. Keep the proof of shipping. After the return is received in perfect condition, we will refund the order value using the original payment method.
Note: Only products purchased on lrpercusion.comcan be returned through the online return process. Products that do not meet this criterion cannot be returned to the sender.
FREQUENTLY ASKED QUESTIONS
Can I exchange my products?
Can I track my return?
What is the return policy of lrpercusion.com?
Can I return a defective or flawed product?
CAN I EXCHANGE MY PRODUCTS?
Currently, larosapercusion.comdoes not offer product exchanges. Use our free return service if you wish to return a purchase made on larosapercusion.com in order to change the model.
CAN I TRACK MY RETURN?
After initiating the return online, you can contact us via email at fundacionlarosa@lrpercusion.com where we will provide you with information promptly. Refund times may vary. Once the refund has been processed, you will receive a confirmation email.
WHAT IS THE RETURN POLICY OF LRPERCUSION.COM?
Orders from larosapercusion.comcan be returned for any reason within 14 days of the delivery date. After these 14 days, you can return your purchase to lrpercusion.comand get a full refund as long as the product is unused. Subject to restrictions.
Covers: Covers from lrpercusion.comare non-refundable.
Pro Series and Selection Series models: due to their delicate manufacturing process, they cannot be returned unless the product has a manufacturing defect.
CAN I RETURN A DEFECTIVE OR FLAWED PRODUCT?
LRP is responsible for all such products. If your product has a material or manufacturing flaw, assistance is offered based on its place of purchase.
LRP products: Defective or flawed products can be returned within 14 days from the delivery date. Contact us for help with the return process.